Support that does not end at the sale

Service

Support that does not end at the sale

The instrument has no interferometer and no moving components, which removes the alignment failure mode that makes plant deployment fragile. What remains — cell condition, fouling, signal-to-noise over time — is what servicing covers.

Included in ongoing support

  • Scheduled performance checks against a known reference, so degradation is visible before it becomes a bad measurement.
  • Measurements are kept as immutable historical records, which matters when a result has to be defended later.
  • Cell and optical-path servicing for streams that foul.
  • Technical support on the deployed system.

Already running an OrionIR?

Tell us the symptom and the stream and we will start there.