Services
An instrument without a model is a spectrum you still have to interpret
Our commitment does not end with the sale. We build the calibration, train the operators, service the hardware and integrate the system — so the measurement becomes routine rather than a project.
Chemometric model development
We build the calibration model for your chemistry and integrate it into the instrument software, so the readout is concentration in real time rather than a spectrum. Where you would rather build models in-house, our partner KAX Group's VEKTOR DIREKTOR™ does that and integrates through ProaXesS.
Learn moreCalibration & technical support
Ongoing support on the chemometric model itself — revalidation as feedstock, temperature or product spec changes.
Learn moreSample testing & instrument loan
Test the technology on your own process samples before committing. Where it fits, we loan the instrument so the evaluation happens on your process, not in a demo.
Learn moreTraining & education
Programmes from basic operation to advanced troubleshooting, so your team gets the full value of the system without needing a spectroscopist.
Learn moreMaintenance & servicing
Ongoing support and maintenance so the equipment keeps performing year after year.
Learn moreCustom integration & consulting
We integrate semiconductor and AI technologies into solutions built around your requirement — a standalone device or a fully integrated system — plus feasibility studies and implementation strategy.
Learn moreBuilt for plant deployment
The software runs locally on Windows 10 or 11 with no internet connection required, exports SPC and CSV, and is controllable over OPC UA. Measurements are kept as immutable historical records; an automatic signal-to-noise self-test that also reports whether the cell is clean is in development. Installation is done remotely over AnyDesk and can follow your corporate IT policy; an offline installer is in development.
For regulated sites we provide Installation Qualification, and work with you on Operational and Performance Qualification. The Plant version under development uses EMA ICH Q7 as its GMP reference, and KAX Group supports full GMP compliance with the instrument used as PAT.
How it works
What working with us actually looks like
From the first description of your stream to a measurement your team runs without us.
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01
Feasibility on your material
Send process samples. We measure them and tell you whether the analyte is visible at the concentration you need — including when the answer is no.
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02
Instrument loan
Where it fits, the evaluation runs on your process rather than in our demo, on your own timescale.
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03
Model development
The calibration is built against your chemistry and your reference method, then validated on batches it never saw.
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04
Installation & qualification
IQ supplied; OQ and PQ run jointly with your team, against EMA ICH Q7 where GMP applies.
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05
Training
Operation, interpretation and troubleshooting, so the measurement does not depend on one person being available.
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06
Ongoing support
Revalidation as feedstock or specification changes, residual monitoring, and servicing of the flow path.
The part most projects underestimate
An instrument measures absorbance at hundreds of wavelengths. Everything that makes that useful — deciding which analytes, designing a calibration set that spans the range and deliberately breaks the correlations, collecting reference values, choosing preprocessing and latent variables, validating on held-out batches, then watching residuals in production — is model work.
A project that budgets for the hardware and not for the model has budgeted for half the system. That is why these are services, and why they are available on their own if you already own an instrument.
Already own the instrument?
Chemometric model support, servicing, training and integration are available on their own. Tell us what you need.